After Sales Service
Your experience with us is not limited to a purchase of a machine or spare parts. We at VELACAST believe in providing a selection of services to our customers.
VELACAST After Sales Service Department, fast, high quality service, instant spare parts supplying, continual training of service personnel, and continues to work with an understanding that adapts to the needs of the customers and responds to the needs of the customers instantly.
THE KEY FOR LONG LASTING CUSTOMER SATISFACTION.
We are aware of the importance to assist our customer at best; this is the key point for a long lasting partnership, this is why Velacast continues to invest in its service and spare part activites, training and hiring new enginers and encrasing the value of its spare part inventory for quick and fast delivery. Immediate answers to customers demands, at a competitive price are our guidelines for all of our employees. provides direct assistance to our worldwide customers using all possile tools that market offers, but above all thanks to our qualified technicians and our service and spare parts official dealers.
Our call center and remote assistance (direct intervention on our machines in remote assistance from our headquarter) guarantee quick answers and immediate recovery of the operational condiction in most cases, without the need of direct intervention of our technicians, that are at any rate ready to come to customer size within 24 hours from the call.
Not only after sale service, but also refurbishments, retrofitting and upgrades are the products that Velacast can ensure to all its worldwide customers.
Velacast philosophy is that customer Technical Service is part of the complete package that we offer, and should be part of the on-going relationship after a purchase. With this in mind, clients have access to a team of technicians who can provide mechanical, electrical and control support, upon request.
Among the many things HBM’s support team can help with, we can:
- Provide on-site (at customer’s facilities) maintenance service for a selection of machines.
- Give breakdown maintenance support;
- Perform installations and commissioning of machines or systems.
Get in touch today and discover how your company can benefit from the VELACAST experience.